Nielsen-Kellerman Plain Language Warranty
Kestrel®
Wind & Weather Instruments and Accessories Warranty
KESTREL POCKET WEATHER METERS 5-YEAR LIMITED PRODUCT WARRANTY
NK does not believe in "disposable electronics." We know
that Kestrel Meters don't typically lead pampered lives, and we design them
for years of performance in tough conditions. Every Kestrel is designed and
manufactured at NK's facility in Boothwyn, Pennsylvania, to be the accurate,
reliable weather instrument you need for your application. If for any reason
you are not satisfied with the performance or operation of your Kestrel meter
in the first 30 days, you may return it to your place of purchase for a full
refund.
We guarantee every Kestrel Pocket Weather Meter to be
free of defects in materials and workmanship for a period of FIVE YEARS from
its date of first consumer purchase. NK will repair or replace any defective
product or part when notified within the warranty period, and will return the
product via domestic ground shipping or NK's choice of method of international
shipping at no charge.
The following shall be excluded from warranty coverage:
damage due to improper use or neglect (including corrosion); damage caused by
severe or excessive impact, crushing or mechanical harm; modifications or attempted
repairs by someone other than an authorized NK/Kestrel repair agent; impeller
failure not caused by a manufacturing defect; normal usage wear; failed batteries;
and accuracy issues resolvable by recalibration. Recalibration is provided free
of charge within thirty (30) days of purchase if necessary.
Except for the warranties set forth herein, NK disclaims all
other warranties, expressed, implied or statutory, including, but not limited
to, the implied warranties of merchantability or fitness for a particular purpose.
Any implied warranties that may be imposed by applicable law are limited to
the term of this warranty. In no event shall NK be liable for any incidental,
special or consequential damages, including, but not limited to, loss of business,
loss of profits, loss of data or use, whether in an action in contract or tort
or based on a warranty, arising out of or in connection with the use or performance
of an NK product, even if NK has been advised of the possibility of such damages.
You agree that repair, and (upon availability) replacement, as applicable, is
your sole and exclusive remedy with respect to any breach of the NK Limited
Warranty set forth herein. All product liability and warranty
options are governed exclusively by the laws of the Commonwealth of Pennsylvania.
Your warranty period will be measured from the first user's date
of purchase. The best way to ensure full warranty coverage is to REGISTER
your NK product promptly on our website: www.kestrelweather.com.
We keep your registration information strictly confidential and do not sell
it, share it, or use it for anything but product-related information bulletins
(which you may decline receiving). If you do not register and cannot provide
proof of purchase, your warranty period will be measured from the Kestrel meter's
date of manufacture, determined by serial number.
We request that you contact NK if you
feel your product is not working properly. We can often solve product
issues by phone or e-mail, saving you the time and expense of returning
the unit. If we require the product to be returned, we will issue a Return
Authorization to expedite the handling of your warranty claim.
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Calibrations, Certifications and Service
Every NK product is tested and calibrated before it leaves our
factory. We guarantee that it will perform within specifications when you receive
it. If you feel an NK product is not meeting specs when you receive it, call
us and we'll make sure you are operating it correctly. If it still appears that
it may be out of spec, return it to us within 30 days of purchase and we will
test and recalibrate all values at no charge. Beyond 30 days, we offer reasonably-priced
tests, calibration services and NIST certified calibrations as well as Kestrel
tune-ups. All of our measurements are traceable to the National Institute
of Standards and Technology, ensuring the reliability you need. Our primary
Calibration Standards are sent for calibration in accordance with N.I.S.T. requirements
and based on regular schedule. Only approved laboratories and N.I.S.T themselves
are used for these calibration services. Incoming and outgoing data is supplied
with the certificate of calibration. We provide 5-7 day turnaround on most calibrations
and fast 24-hour service is available. (Rush service adds $50, including overnight
shipping back to you). Note that wind speed can only be NIST certified to +/-
3%, although NK will only certify a unit that falls within our +/- 2% wind speed
accuracy specification.
We also offer full factory service on every product we manufacture
for as long as we make the product (and as long after as component availability
permits). If we can't repair a product, we will offer you a brand-new replacement
under our Customer Care Program (even for accidental damage and misuse). Cost
of repairs and other important information can be found here.
We request that you contact NK if you feel your product is not working properly.
We can often solve product issues by phone or e-mail, saving you the time and
expense of returning the unit. If we require the product to be returned, we will
issue a Return Authorization to expedite the handling of your claim.
Our minimum charge to test a unit and process a repair is $25. To avoid paying
this charge unnecessarily, please perform simple troubleshooting before you send
in your product.
Customer Care Program
NK wants you to be an NK customer for life, so we take care of
you even beyond the terms of the above warranty with our Customer Care Program.
Trade-in any of the following NK products, no matter the age or condition, and
receive a discount on a replacement product. Your trade-in
discount applies to the same model or eligible upgrade models
within the product group. The chart below lists all the
products we accept for trade-in together with the price for eligible replacements.
(If there is no price listed, that model is not an eligible upgrade from
the trade-in.)
Your trade-in must be surrendered to receive the
discount and cannot be retained for parts or attempted salvage.
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Kestrel Trade-In
|
Price of Replacement Kestrel with Customer
Care Discount:
|
| 1000 |
2000 |
2500 |
2500NV |
3000 |
3500 |
3500NV |
3500DT |
4000 |
4000NV |
4200 |
4250 |
4300 |
4500 |
4500NV |
|
1000
|
$59 |
$89 |
$159 |
$169 |
$159 |
$219 |
$229 |
$229 |
$299 |
$319 |
$309 |
$309 |
$309 |
$369 |
$379 |
|
2000
|
|
$77 |
$147 |
$157 |
$147 |
$207 |
$217 |
$217 |
$287 |
$307 |
$297 |
$297 |
$297 |
$357 |
$367 |
|
2500
|
|
|
$119 |
$129 |
$119 |
$179 |
$189 |
$189 |
$259 |
$279 |
$269 |
$269 |
$269 |
$329 |
$335 |
|
2500NV
|
|
|
$115 |
$125 |
$115 |
$175 |
$185 |
$185 |
$255 |
$275 |
$265 |
$265 |
$265 |
$325 |
$335 |
|
3000
|
|
|
|
$129 |
$119 |
$179 |
$189 |
$189 |
$259 |
$279 |
$269 |
$269 |
$269 |
$329 |
$339 |
|
3500
|
|
|
|
|
|
$155 |
$165 |
$165 |
$235 |
$255 |
$245 |
$245 |
$245 |
$305 |
$315 |
|
3500NV
|
|
|
|
|
|
$151 |
$161 |
$161 |
$231 |
$251 |
$271 |
$241 |
$241 |
$321 |
$341 |
| 3500DT |
|
|
|
|
|
$151 |
$161 |
$161 |
$231 |
$251 |
$241 |
$241 |
$241 |
$301 |
$311 |
|
4000
|
|
|
|
|
|
|
|
|
$203 |
$223 |
$213 |
$213 |
$213 |
$273 |
$283 |
|
4000NV
|
|
|
|
|
|
|
|
|
$195 |
$215 |
$205 |
$205 |
$205 |
$265 |
$275 |
|
4100
|
|
|
|
|
|
|
|
|
$219 |
$239 |
$229 |
$229 |
$229 |
$289 |
$299 |
|
4200
|
|
|
|
|
|
|
|
|
$199 |
$219 |
$209 |
$209 |
$209 |
$269 |
$279 |
|
4250
|
|
|
|
|
|
|
|
|
$199 |
$219 |
$209 |
$209 |
$209 |
$269 |
$279 |
|
4300
|
|
|
|
|
|
|
|
|
$199 |
$219 |
$209 |
$209 |
$209 |
$269 |
$279 |
|
4500
|
|
|
|
|
|
|
|
|
|
|
|
|
|
$245 |
$255 |
|
4500NV
|
|
|
|
|
|
|
|
|
|
|
|
|
|
$241 |
$251 |
Any interface is worth $20 off the cost of a replacement. Serial
may be traded up for USB.
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