Shipping and Returns
Shipping Questions? Send us an email
When will my AllKestrel.com order ship?
Shipping options with transit times and prices are displayed on your cart page. Just place the item(s) you wish to purchase into your cart, then click on the shopping cart at the top right of our store.
* FREE Shipping to All USA destinations including APO/FPO Military addresses and certain protectorates no matter what the value is! Free shipping with most of our domestic orders will arrive in 1-3 business day's of shipment. Time in transit is an estimate. We do not guarantee time in transit. We rely on information our carriers provide to us. If you choose the free shipping option, the method of shipping will be our choice. We do offer services for a fee such as USPS Priority Mail, UPS Ground, UPS Next Day Air, 2nd day Air and 3 Day Select. These services are made available during checkout. Note: USPS Priority Mail ETA is up to 1-3 business days in the USA, including Alaska and Hawaii. If you have any questions about shipping, please contact us and we will get right back to you. You can preview the different shipping options available to you by placing your items in your cart, then use the shipping calculator. All of our shipping options include tracking. You will receive a tracking number after your order ships by email.
Free shipping option: AllKestrel.com reserves the right to select carrier. If you have a preference of shipping, please choose it during checkout.
We do not ship to Australia. Sorry, we love Aussie's. Its just out of our "NK Authorized" Territory. We are authorized to sell everywhere else, even your wonderful neighbors in New Zealand!
Rest of the world:
For orders up to $299.00 USD: (INSURANCE INCLUDED)*
USPS 1st Class International: (ETA: 2-3 WEEKS) $12.00 USD
For orders 299.00 - 399.00 USD: (INSURANCE INCLUDED)*
USPS 1st Class International: (ETA: 2-3 WEEKS) FREE!
For orders 399.00 USD and up: (INSURANCE INCLUDED)*
USPS Priority Mail International: (ETA: 6-10 BUSINESS DAYS) FREE!
We stand behind every product we sell. If you are not satisfied with your AllKestrel.com purchase, you can return your order to us for a replacement or refund within 30 days of purchase.*
AllKestrel.com's guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
If your item has a manufacturing defect in its materials or workmanship (extremely rare), you can return it to us at any time. If sent within 30 days, we will replace or refund. If after 30 days and up to 5 years, it will become a warranty issue.
You will receive a RMA Ticket Number with instructions on how to return you item(s). Once the items are returned to us, it usually takes 24 hours to process refunds.
FREE USA Returns: We will send our US customers a pre-paid return label which you can print out and attach to your box. International Returns: International customers are responsible for return costs.
* We reserve the right to refuse returns if we feel this policy is being abused. We haven't refused a return yet!
We do not ship on the following holidays observed in the USA.