Free Shipping - Zero Sales Tax!

Shipping and Returns

Shipping Questions? Send us an email

 

Shipping:

When will my AllKestrel.com order ship?
We stock every Kestrel Meter available. Most orders ship on the same day or the following business day of purchase. If for any reason, your order will ship later than the following business day (99.99% of our orders ship within 1 business day), you will be contacted. Please note: We do ship most Saturdays via USPS and UPS 2nd Day and Next Day Air so if you get your order in early enough on a Saturday or late Friday, there is a good chance it will ship on Saturday. If you need a more definite answer, please contact us. If your order does not ship on the weekend, plan on it shipping Monday.

Shipping options with transit times and prices are displayed on your cart page. Just place the item(s) you wish to purchase into your cart, then click on the shopping cart at the top right of our store.

 USA:

* FREE Shipping to All USA destinations including APO/FPO Military addresses and certain protectorates no matter what the value is! Free shipping with most of our domestic orders will arrive in 1-3 business day's of shipment. Time in transit is an estimate. We do not guarantee time in transit. We rely on information our carriers provide to us. If you choose the free shipping option, the method of shipping will be our choice. We do offer services for a fee such as USPS Priority Mail, UPS Ground, UPS Next Day Air, 2nd day Air and 3 Day Select. These services are made available during checkout. Note: USPS Priority Mail ETA is up to 1-3 business days in the USA, including Alaska and Hawaii. If you have any questions about shipping, please contact us and we will get right back to you. You can preview the different shipping options available to you by placing your items in your cart, then use the shipping calculator. All of our shipping options include tracking. You will receive a tracking number after your order ships by email.

Free shipping option: AllKestrel.com reserves the right to select carrier. If you have a preference of shipping, please choose it during checkout.

Australia:

We do not ship to Australia. Sorry, we love Aussie's. Its just out of our "NK Authorized" Territory. We are authorized to sell everywhere else, even your wonderful neighbors in New Zealand!

 Rest of the world:

For orders up to $299.00 USD: (INSURANCE INCLUDED)*

USPS 1st Class International: (ETA: 2-3 WEEKS) $12.00 USD
USPS Priority Mail International: (ETA: 6-10 BUSINESS DAYS) $39.00 USD  
USPS Express Mail International: (ETA: 4-6 BUSINESS DAYS) $59.00 USD

For orders 299.00 - 399.00 USD: (INSURANCE INCLUDED)*

USPS 1st Class International: (ETA: 2-3 WEEKS) FREE!
USPS Priority Mail International: (ETA: 6-10 BUSINESS DAYS) $39.00 USD
USPS Express Mail International: (ETA: 4-6 BUSINESS DAYS) $59.00 USD  

For orders 399.00 USD and up: (INSURANCE INCLUDED)*

USPS Priority Mail International: (ETA: 6-10 BUSINESS DAYS) FREE!
USPS Express Mail International: (ETA: 4-6 BUSINESS DAYS) $59.00 USD  

Returns:

100% Satisfaction Guaranteed

We stand behind every product we sell. If you are not satisfied with your AllKestrel.com purchase, you can return your order to us for a replacement or refund within 30 days of purchase.*

AllKestrel.com's guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship (extremely rare), you can return it to us at any time. If sent within 30 days, we will replace or refund. If after 30 days and up to 5 years, it will become a warranty issue.

You will receive a RMA Ticket Number with instructions on how to return you item(s). Once the items are returned to us, it usually takes 24 hours to process refunds.

FREE USA Returns: We will send our US customers a pre-paid return label which you can print out and attach to your box. International Returns: International customers are responsible for return costs.

* We reserve the right to refuse returns if we feel this policy is being abused. We haven't refused a return yet!

We do not ship on the following holidays observed in the USA.

 New Year's Day  January 2, 2017
 Memorial Day  May 29, 2017
 Independence Day  July 4, 2017
 Labor Day  September 4, 2017
 Thanksgiving Day  November 23, 2017
 Christmas Day  December 25, 2017


Shipping Policy:

Shipping Time -- Most orders received before 12:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM will ship the next business day. Orders are not shipped on Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by AllKestrel.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Shipping options - In most cases you will have the ability to choose your shipping method. There may be times when the method of choice is not available due to a number of things including a delay of pickup or in the case of when we will need to drop ship from the manufacturer. Such times occur when an in-ordinarily large order is placed. Many manufacturers only offer UPS as a carrier. As an example, we may elect at our discretion to ship UPS 3 day select in lieu of USPS Priority Mail which usually takes up to 3 days to arrive. If you absolutely need to use a certain carrier, please let us know and we will take the necessary measures.

Important: Many of our packages will require a signature upon receipt. Before signing for your package, examine the package to make sure there are no visible signs of damage. We use clear tape when sealing our packaging. In the event that the package is damaged, refuse the package and it will be returned to us. Please let us know if this is the case. In the event you have signed for the package, please retain the box your order was packaged in as well as all contents. You will need them when filing a claim with the respective delivery agency. Our domestic shipments are not insured unless our customer asks us to do so. A signed delivery receipt represents your acceptance of the complete order in perfect condition.

Sales Tax:

One of the great things about shopping at AllKestrel.com is we do not have to charge sales tax to most shipping destinations! We are required to collect and pay a 6% sales tax on orders which ship to destinations in Pennsylvania only.